Chloe L.
Customer Success / Support
PHVA Certified
Short summary
Empathetic and highly articulate customer success manager. I previously led a team of 5 support reps for an e-commerce brand, maintaining a 98% CSAT score while...
Key tools & skills
Zendesk
Intercom
Conflict Resolution
How PHVA supports this hire
When you hire through PHVA, our Success Managers stay involved. We help you tighten scripts and SOPs, check in with both sides, and step in early if anything feels off so your hire actually sticks.